Billing & Insurance
Pay My Bill
Our secure payment form is quick, easy, and safe. If you have your invoice number handy, great—but no worries if you don’t. We’ll still be able to help.
Set Up Autopay
Want to set up automatic payments? Fill out the secure form—it only takes a few minutes. Once you're set up, you can relax knowing your payments are taken care of, automatically.
Contact Billing
Questions about your bill? Leave a voicemail with our billing office and we’ll get back to you within one business day. No phone tree, no hold music—just real people, ready to help.
Frequently Asked Insurance Questions
We know that insurance, and understanding what coverage you and your family have available to you, can be confusing. Below, find some of our most commonly asked questions when dealing with insurance. If you can’t find your question, feel free to email or call the billing office.
To submit a concern contact the Billing Office at this number: 952-562-5724
We accept all major insurance companies except TriCare. However, some of our services may only be covered by certain insurance companies or plans or we could be out of network with your insurance or specific plan.
Contact your insurance company at the member services phone number on the backside of your insurance card for further details.
You can contact your insurance company at the member services phone number on the backside of your insurance card to find out what they will cover. The following codes can be used to reference the services you or your family member may receive for clarity and common language between you and the insurance company during this call.
Day Treatment and Mental Health Care Codes
| Day Treatment | S9480 (All Savers, BCBS, BCBS PMAP, Cigna, Mayo Medical, Oxford Health, Surest (BIND), UBH, UBH PMAP, UHC, UMR) H2012 (All other payers) |
| CPT Code Description | CPT Code |
| Diagnostic Assessment | 90791 |
| Psychotherapy (16-37 minutes) | 90832 |
| Psychotherapy (38-52 minutes) | 90834 |
| Psychotherapy (53+ minutes) | 90837 |
| Psychotherapy for Crisis (First 60 minutes) | 90839 |
| Psychotherapy for Crisis (Each Additional 30 minutes) | 90840 |
| Family Psychotherapy without Patient | 90846 |
| Family Psychotherapy with Patient | 90847 |
| Group Psychotherapy | 90853 |
| Interactive Complexity (Add-On Code) | 90785 |
| Skills Training | H2014 (only billable to MA & PMAP’s) |
| Travel Time | H0046 (only billable to MA & PMAP’s) |
| Clinical Care Consultation | 90899 (only billable to MA & PMAP’s) |
| Family Psychoeducation | H2027 (only billable to MA & PMAP’s) |
| Administering Standardized Instrument | H0031 (only billable to MA & PMAP’s) |
| ITP Development & Review | H0032 (only billable to MA & PMAP’s) |
| Services provided by a clinical trainee | NA |
| Telehealth services provided via video, phone, and/or audio | NA |
| Non-Emergency Transportation Services | NA |
Occupational Therapy & Occupational Therapy Feeding Therapy Codes
| CPT Code Description | CPT Code |
| OT Evaluation (code depends on low, moderate, or high intensity) | 97165, 97166, 97167 |
| OT Re-Evaluation | 97168 |
| Therapeutic Activities | 97530 |
| Activities of Daily Living | 97535 |
| Therapeutic Exercises | 97110 |
| Neuromuscular Re-Education | 97112 |
| Telehealth services provided via video, phone, and/or audio only | NA |
*Note that these same codes are used for OT Feeding Therapy as well.
Speech Therapy & Speech Therapy Feeding Therapy Codes
| CPT Code Description | CPT Code | Additional Questions to Ask (if applicable) |
| Speech Evaluation (code depends on type of Eval) | 92521, 92522, 92523, or 92524 | NA |
| Speech Therapy | 92507 | NA |
| Evaluation for Prescription for Speech-Generating Device | 92607 (first 60 minutes) 92608 (each additional 30 minutes) | NA |
| Therapeutic Services for the use of Speech-Generating Device (aka - AAC) | 92609 | Are there any exclusions for billing 92609 on the same day as 92507? |
| Speech Feeding Evaluation | 92610 | NA |
| Speech Feeding Therapy | 92526 | Are there any exclusions for billing 92526 on the same day as 92507? |
| Telehealth services provided via video, phone, and/or audio only | NA | NA |
How much you owe will depend on your plan’s specific coverage details for the services being rendered. Please contact your insurance company for more information.
If you would like to know how much we charge per session, please contact the Billing Office for further details.
Some helpful questions to ask your insurance company when calling to verify coverage include:
- Will there be a copay, deductible, coinsurance, or out of pocket that I will be responsible for?
- Are there any visit limits for the services I will be receiving? If so, what happens once that visit limit has been met?
- Are there any exclusions for the services I will be receiving?
Frequently Asked Billing Questions
To submit a concern, please contact the Manager of Billing.
Contact the Billing Office to provide your updated insurance. Please provide the insurance company name, ID number, group number, subscriber name, and provider services phone number from the backside of the insurance card (if applicable).
If you haven’t received a bill yet, it could be because it can take insurance companies up to 45-60 days to process claims, so your insurance company may still be processing your claims.
You also may not have received a bill yet simply due to timing as we mail our statements monthly, usually between the 10th and 15th of the month.
If you still have questions about not yet receiving a bill, please contact the Billing Office.
If you have insurance and you’ve received a bill, it should be because:
- You have a copay, deductible, or coinsurance that applied after insurance processed your claim(s).
- Your insurance has termed, and we have not received updated insurance information.
- You signed up to private pay for services either because services are not covered by your insurance or because you told us you did not want us to bill your insurance.
If you still think you shouldn’t have received a bill, please contact the Billing Office to discuss further.
Payment is due by the last day of the month that your bill is dated.
Please refer to Pay My Bill for more information about how to pay your bill.
We can only guarantee that payments received by the 25th of the previous month will be reflected on your bill. If you made payment after the first day of the current month, it may not be reflected on your bill. Note also that once a claim has been paid, it will no longer show up on your bill.
If you think you’ve already paid for some or all the services on your bill, please contact the Billing Office.
Yes, you can set up autopay using either a credit card or a bank account. If you are setting up (or updating) autopay for ECE tuition only, please fill out the ECE Autopay Form. For all other services, please fill out the Medical Autopay Form.
Itemized statements are available upon request. Contact the Billing Office to request an itemized bill.
If you’ve provided insurance and indicated that you want us to bill your insurance for services, we will submit claims (for billable services) to insurance on a weekly basis.
After insurance has decided on coverage and payment and at the beginning of each month, the remainder of the bill is dropped to patient responsibility.
Download the full billing and collections process PDF to read up on the full process.
If your balance has already been sent to collections, please contact Midwest Resale Specialist at 833-611-1060 to discuss your balance.
If you have questions regarding a bill you received from St. David’s or an overdue balance that you have that has not yet been sent to collections, please contact the Billing Office
Payment, Budget Plans, and Financial Assistance
We typically offer a standard 6-month payment plan, but you may submit a letter requesting an extended payment plan and explaining your extenuating circumstances to the Billing Office for further consideration. Additionally, we offer a year-round Budget Plan to help you plan for unexpected costs. We require autopay for our payment plans. To request a payment plan or Budget Plan, contact the Billing Office.
Financial Assistance for eligible clients is available. Please see these financial resources for a list of internal and external financial resources that other families have found helpful.